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Privacy Protection

These terms and conditions were last updated on 30 April 2024
Privacy Protection Policy

Privacy Protection Policy

1. Summary

China Airlines Limited (hereinafter referred to as "we" or "CAL") fully understand the importance of personal data. We wish to use this Privacy Protection Policy ("Policy") to explain how we process and use your personal data, and how to protect the rights and interests with respect to your personal data. This Policy applies to all personal data that CAL processes when you use our website or App or contact us, including but not limited to China Airlines official website, official App, Cargo website, SkyBoutique duty free website, eMall/Home delivery website?and other CAL's business groups and organizations. In addition, this Policy is listed as one of the core beliefs in China Airlines Group Code of Conduct.?

2. Policy

In order to implement privacy protection and comply with the Taiwan's Personal Data Protection Act, the General Data Protection Regulation (GDPR) of the European Union, and other applicable data protection lawsand regulations, we have formulated this Policy to achieve the management of personal dataprivacy and security.

We will, in a reasonable manner, collect and use your personal data within the scope of specific purpose. We ensure that you have the rights and interests with respect to review, erasure, rectification, restriction of using your personal data and withdrawal of your consent, etc. In addition, we make the contingency strategy and plan for handling personal data being stolen, altered, disclosed or damaged. By way of establishing and maintaining appropriate personal data protection mechanism, we are committed to protecting the accuracy and security of your personal data.?

This Policy applies when you use our services, you hereby entrust us with personal data. For processing your services, we will disclose or share your personal data to third parties other than China Airlines Group under certain circumstances, such as travel agents, alliance partners, subcontracting suppliers, governmental authorities, etc. We will demand such third parties to comply with this Policy for protecting privacy and security of your personal data.

Privacy Protection Statement

Privacy Protection Statement

We are committed to protecting privacy and security of your personal data pursuant to our Policy. To ensure that you can make informed decisions, please read this Privacy Protection Statement ("Statement") to understand who we share your Personal Data with and for what purposes, and the choices you have concerning how your personal data is collected and used by us. We expect you to feel comfortable to use all related services provided by us.?


By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and Statement. We reserve the right to revise the content of this privacy policy and statement at any time. Changes will take effect on the date of publication and supersede previous versions. The updated version will be posted on our website www.jiayouyx.com and App, and the date will be stamped so that you are aware of when the Statement was last updated.

The main content of this Statement includes:?

  1. The types of personal data we process?
  2. How we collect your personal data?
  3. Purposes for which we process and use your personal data
  4. Whom we share your personal data with
  5. Security and retention?
  6. Your rights?
  7. Data protection of minors?
  8. Collection of IP address
  9. Data analysis and automated decision-making?
  10. Update your personal data?
  11. Updates to the privacy policy and statement?
  12. Contact us?
  13. Link to other websites

1. The types of personal data we process

The types of personal data that we collect depend on the circumstances of collection and on the nature of the service requested or transaction undertaken. This may include, but is not limited to:


1.1. General:?

  1. Personal data that can be used to identify an individual
    We may record your name, gender, date of birth, your nationality, country of residence, passport number and other personal identification numbers, etc.??

  2. Your contact details and personal account or registration details
    Your contact details may include your address, telephone number and email address. When you create a personal account, or register for a service, we may also record your log in details and other information you fill out on your personal account or registration form. For cooperate/business members, we also collect information with respect to your company such as company name.

  3. Information about your reservations, bookings and purchases
    When you make a reservation or book a flight with us, we process your reservation and booking information. These travel information may include ticket numbers, flight information. If your purchases made through our website or App, such as Dynasty Package, seat upgrades, excess baggage, duty-free products, we will also process these information in relation to ancillary services.
    In addition, we may process your information relating to your use of our flight entertainment system or onboard WiFi service, our lounge service and cargo service, etc.

  4. Information about your travel arrangement
    When you travel with us, we process information in relation to your journey. Such as your travel itinerary, online check-in with our website or App, check-in at the airport counter, check-in baggage, baggage tracking, etc. We may also record any specified medical needs or dietary requests you have and any additional assistance you require.

  5. Your payment details
    Payment details you used to purchase our services and products, or subsequent refund processes (if any), such as credit or debit card information, including name of card holder, card number, billing address and expiry date, etc.

  6. Your Dynasty Membership
    When you become a member of our Dynasty Flyer Program, we will process your membership number, account name, membership tier, mileage, award and other information in relation to your membership.

  7. Your interests, preferences and options
    When you use our service, you may choose to share information with us, such as your interests, preferences, services and products you purchased, your opinions, etc.

  8. Our communications and interactions with you
    We will collect any interactions and correspondence between us, such as calls made through our call center, any interactions you have with our staff or employee, any interactions with us on social media. When you call us, our customer support will register your questions or complaints in our database. We may also record telephone calls for training purposes or to prevent fraud.?

  9. Your use of our website, App, social media and messaging platforms
    We may record your IP address, browser type, operating system, and browsing history when you browse our website or App.
    In addition, we may receive your social media profile, including your contact information, interests, and preferences, etc.


1.2. Specific categories of data

Certain categories of personal information we collect and use can be considered "special categories of personal data" under applicable data protection law, such as health, religious or minors' data, we try to limit the circumstance where we collect these personal data in principle. Nevertheless, this can occasionally occur because you have made certain requests in connection with your travel arrangement or if you otherwise choose to provide such data to us through a third party (e.g. travel agents). For example, requesting a wheelchair from us and/or an airport operator, providing medical clearance form and medical certificate, requesting a particular type of meal.

In addition, under certain circumstances, we may collect and use your special categories personal data in accordance with the law to prevent your life, health and property rights due to public health emergencies, such as requiring you to check your previous travel, taking your body temperature or requesting you to provide a specific health certificate.

1.3. Specific services and survey information?

For specific services or events, we may collect other types of data and use such data for different purposes, such as market survey and activities conducted by us or on our behalf.??

1.4. Certain personal data are required for many of our services and products and if you fail to supply such personal data as requested for specific services, we may delay or be unable to deliver you the relevant services and products in full.

2. How we collect your personal data

For the performance of the contract of carriage with you, we may collect the aforementioned categories of personal data from you directly or through third parties. Please note that third parties may have their own privacy policies to explain how they collect and use your personal data. Such privacy policies do not constitute a part of this Policy. You need to carefully read and decide whether agree with their privacy policies or not.

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2.1. We collect personal data you provide to us?

We will collect your personal data when you use our related services or participate in our various activities, including booking our flights, purchasing our duty-free products online, registering for our Dynasty Member, subscribing to our email or App notifications, contacting customer service, participating in promotional activities, filling out questionnaires, etc.
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We receive your personal data from your travel agent, our airlines partners and other parties involved in your travel arrangements?

We receive your personal data from the below parties to handle your services:?
  1. The travel agent who handle your reservations and bookings, and if you use a third party platform to search and book a flight, we may receive your personal data from that provider. For example, your organization's corporate co-worker book a flight for you, we will verify whether he/she is validly identified as acting on your behalf or has been authorized by you pursuant to our security procedures.?
  2. Our service providers and members of China Airlines group. Examples of such third parties include our ground handling agents who assist you with check-in and booking, or our catering provider to accommodate your special meal requests.?
  3. Our airlines partners or third party partners for marketing purpose. For example, when you purchase our services from a participating airline of SkyTeam Airlines Alliance or other third party partners for marketing purpose, they share your earned mileage with us. And if you use a third party platform to search and book a flight, we may receive your identifying information and booking details from that provider.?
  4. Our cooperating vendors for marketing activities, such as co-branded credit card issuers, the partner hotels, restaurants, retailers, etc.


2.2. When you use our website or App, we collect information via cookies and similar technologies.

For more information please refer to our "Cookie Policy".?
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2.3. We receive information from your social network provider when you log in to our services using a social network account.

2.4. We receive information from public authorities or governmental organizations, such as civil aviation authorities of departure and arrival, immigration, customs, courts, airport authorities, other administrative and judicial authorities, etc.

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3. Purposes for which we process and use your personal data

We will not process your personal data without any legal basis. When you agree to share your personal data with us, here are the lists of legal basis for which we use your personal data in our worldwide branch offices:

3.1. To perform the contract of carriage for the flights you booked with us and process your travel arrangements

  1. To handle your bookings and travel arrangements, we need to process most of the information mentioned above in accordance with our General Conditions of Carriage. For example, we need your name and other identifying information to handle your bookings, transmitting your information to worldwide branch offices in order to fulfill transportation services, or to confirm your booking and to inform you about the latest flight status, we need your contact details.
    In addition, to ensure you receive the required care, we need to understand your specified medical requirements in order to provide you any necessary assistance.
  2. To provide our website and App services. For example, we use your name and flight details when you check-in your flight with our website or App, or some of our online services and Apps use your location.?

3.2. To maintain your Dynasty membership's rights?

In order to provide you with high-quality services and products, we will use your membership data. For example, we may provide your data to our flight attendants, or we may use it to provide you with customized products and services during your flight, based on your preferences and interests.
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3.3. To provide customer support?

For customer support purposes, we use your contact information to respond your enquiries and requests. Such as issues in relation to baggage claims and delay flights.?
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3.4. For marketing purpose?

For providing you with marketing information, we may use your personal data for marketing and promotional purposes:?
  1. To send you updates on our latest news, offers and promotions in connection to our services and products.?
  2. To send you our travel services, co-branded credit card offer, duty-free sales, sweepstakes, travel insurances, hotel reservation and car rentals, etc.
  3. To send you special offers tailored to your preferences or interests, including posting commercials on our website or tracking your interactions with links from third party websites to our website. More information about our partners and the services and products they offer is provided, you may subscribe our newsletter or communication, and can be found on the concerning website.
We may provide you with marketing and promotional information through various channels, including mail, SMS, phone, email, push notifications, our website or app, third-party websites or apps, and social media. Under appropriate and required situation, we will ask your consent or otherwise provide you with the opportunity to choose not to receive these marketing, at the time we collect your personal data.?

3.5. For specific services and survey information?

For the administration of the lucky draw, sweepstakes, market research, statistical analysis and other special activities conducted by us, including disclosing the winners of any such events, inviting you to join the satisfaction survey after flying with us, using your purchase record of ancillaries or feedback from questionnaires (e.g. upgrades and extra baggage) to improve our service arrangement.
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3.6. For aviation safety and security purposes

To ensure the safety and security of all persons (including all passengers and all our staff) and to undertake any necessary activities during emergency events.?
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3.7. To comply with our legal obligations and for legal and management purposes?

To comply with our legal and regulatory obligations and for legal compliance purpose, such as civil aviation, customs, diplomatic, public health, judicial and police investigation requirements, verifying and processing payment, screening against abusive booking, etc.
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3.8. Authorization on behalf of other customers

When you provide personal data of your travel companions or other individuals to us, you confirm that you have obtained their authorization to provide us their personal data and their consent to your use of their personal data in accordance with this Policy and Statement. If you cannot make these confirmations, you must not provide us with any personal data about these persons.

4. Whom we share your personal datawith

We will not sell your name or other personal data to third parties, and we have no plans to do so in the future.?

In order to process your service, in some cases, we will provide or share your personal data collected or received with specific third parties, some of which may be located in other countries or regions outside of your location:

4.1. Our subcontracting service providers and members of the China Airlines group who process on our behalf:

Our travel and freight service providers or travel-related businesses and service providers may process your personal data on our behalf. For example, ground handling agents who assist you with check-in and boarding, our airport lounge operators, airport wheelchair service.
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4.2. Third parties facilitating your bookings and managing your travel arrangements:

When you book flights or purchase services or products through China Airlines that are to be provided by another party, we will share your personal data with these parties. For example, a travel segment on another carrier, hotel accommodations or car rental.
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4.3. Our interline, code share and strategic alliance partners:

To process your booking and fulfill the contract of carriage for the flights you booked, we need to share your personal data with our interline, code share and strategic alliance partners. As a member of SkyTeam alliance, for the purpose of servicing your travel and flight reservation, recognizing your Dynasty Flyer Program, rebooking your flight in the event of an unexpected disruption in your travel, we will disclose your personal data to other member airlines.
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4.4. Governmental authorities and regulatory organizations:?

For fulfilling of our statutory obligations, we may also be required by law to provide your personal data to governmental authorities, regulatory organizations, law enforcement officials, law courts for the purpose of immigration, customs, border security and legal process. For example, we are required by laws in the United States, France and other countries to disclose your travel documents, flight itinerary, passenger name record (PNR) to relevant customs and immigration authorities; or the disclosure is required pursuant to a subpoena or judicial order.
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4.5. Payment and refund services

To process payments and refunds for your trips and purchases, we may work with third parties such as banks or financial firms that offer payment services. Those third-party financial institutions in many cases also conduct fraud checks. They may have their own privacy policies in terms of the way in which they use your personal data.
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4.6. Corporate accounts

Where your Dynasty member account is associated with your employer's corporate account, or when you book a flight using your employer's corporate account, your employer will have access to certain booking details such as the ticket price, travel dates, and the destination of your trip. Your employer is independently responsible for how it collects and uses your personal data as required for the purpose of corporate account management and informs you about its privacy policy.
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4.7. Social media and messaging platforms

When you choose to contact or interact with us on social media and messaging platforms provided by third parties, you will need to allow account login and publishing permissions. You acknowledge that you are responsible for reviewing and understanding the privacy policy and relevant terms and conditions applicable to such third-party platform.?We shall not be held responsible for any activities conducted on third-party platforms not managed by us.
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4.8. Disclosure of personal data to other customers traveling under the same booking

When you make a booking, you will be provided with a booking reference such as a record locator number or confirmation number (it is commonly known as a passenger name record "PNR"). Please make sure to keep your booking reference number confidential all the time, and do not disclose it to any other third parties. Disclosing your booking reference to other third parties may allow them to access your booking details through our system, such as other customers who are traveling with you under the same booking. If you would not like your individual booking details to be disclosed to others, please make your booking and payment separately.

5. Security and retention

5.1. Data storage and security?

All personal data we collect from you is stored on our secure servers or other safe locations, and we apply appropriate technical and organizational measures that meet the current industrial standards (in particular article 32 of the GDPR) to protect your personal data so as to ensure an appropriate level of security and prevent personal data from theft, tampering, loss or other infringement. We also comply with our security policies and regulations when accessing or using personal data, and restrict access to your personal data to those persons who need to use it for the purposes for which it was collected, and hold regular personnel security training to enhance the protection.?

We will retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected, our legal or business purposes, or as required by relevant laws.


5.2. International data transmission

Our Head Office is based in Taiwan and your personal data will be transmitted to data storage facilities where we keep our central records. Your personal data will be transferred to our worldwide branch offices and other third parties service providers (please refer to "Disclosing or sharing personal data with third parties" above) in Taiwan and around the world in connection with our performance of the contract of carriage with you. We will process your personal data in the aforementioned countries or area. Under this premise, your personal data may be transferred to countries or area other than your residence, including those countries or area with a lower level of data protection than your residence. We will use adequate safeguards to comply with requirements for the international transmission under applicable privacy and data protection laws.?

If you are an EU resident, where we transfer your personal data outside the European Economic Area ("EEA"), this is done either on the basis that it is necessary for the performance of our contract of carriage with you, or that the transfer is subject to the European Commission's Standard Contractual Clauses ("SCC") for the transfer of personal data to third countries.

If you are a Chinese resident, where we transfer your personal data outside the territory of China, this is done on the basis that the security assessment is conducted in accordance with the Personal Information Protection Law of People's Republic of China and relevant laws/regulations, or that the model contract terms issued by the China Administration of Cyberspace are concluded for the transfer, or that transfer is necessary for the performance of our contract of carriage with you.


5.3. Data destroy?

When the specific purpose of collecting your personal data is no longer exists or upon expiration of the relevant time period, we will adopt commercial reasonable and technical practicable measures either to secure destroy or irreversibly anonymize your personal data in accordance with applicable laws.


5.4. How to protect yourself

The Internet is a worldwide open global communication tool. We do not make any guarantee to the security of data transmissions or storage, even though we have used our best efforts to protect your personal data. The customers shall take their own risks on transmission of any data.?

It is advisable to keep your account ID, password of membership and other personal data properly, and do not disclose such information to any other third parties. Please log out your Dynasty account and social media account (if you use social media account to log in Dynasty account) after use. If you use public computer or share computer with other persons, please log out your Dynasty account and close the browser window after use in order to prevent others from abusing your personal data. In addition, we cannot be held responsible for theft of your personal data on a platform that is not managed by us.

6. Your rights

You can contact our branches or Data Protection Officer/Personal Information Protection Officer (please see “Contact US”) worldwide to exercise any of your rights granted under the applicable privacy and personal data protection laws, and refer to "Enquiry and Request for Personal Data" for more information.


To process your personal data rights exercise case, we need your assistance to provide necessary information so that we can identify your identity. In some circumstances, we may require specific information form you to help us verify your identity and process your request. If you provide incorrect or incomplete information and prevents us from verifying your real identity, or we are not required by law to comply with your request, we may deny your right requests.

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If the data subject is a Dynasty member and wish to update his or her personal data or withdraw their consent, you may click "Account Profile" > "Update Personal Profile" or "Membership Account Deletion" to exercise your rights after logging in to "Dynasty Flyer Service".

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6.1. Right to access and request a copy?

You have the rights to know whether we process your personal data. If we do, you may access to that data in the form of a copy. Meanwhile, we may also provide you certain information, such as how we process your personal data and who we share these data with. We may charge reasonable service fee for the processing of any data access request in accordance with applicable laws. In exceptional circumstances, we reserve the rights to refuse your access to your personal data and reply you in accordance with applicable laws. Special circumstances (subject to applicable laws) include:?
  1. Investigation agencies or governmental agencies object to our compliance with your requirements.?
  2. According to our reasonable judgments and assessments, it is believed that providing such information would interfere with another's rights or affect a person's life or safety.?
  3. The information collected is in relation to breach of contract, suspected fraudulent activities or illegal activities.?
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6.2. Right to supplement or rectification?

You have the rights to correct your personal data in case of inaccuracy or incompleteness. We will correct inaccurate personal data upon your request.?
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6.3. Right to demand the discontinue of collection, processing or use?

You have the rights to request us to discontinue to collect, process or use your personal data when the specific purpose of data collection is no longer exists or upon expiration of the relevant time period, unless the process or use is either necessary for the performance of our official or business duty, or has been agreed by you in writing.?
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In addition, you have the rights to object to our processing of your personal data at any time for marketing and promotional purposes. You can exercise your right to prevent such processing by indicating that you do not consent to marketing and promotion at the point at which we collect your personal data. At any time you can also object to directly marketing and promotional purposes in case your personal data are processed for such purposes. In case you exercise this right, we will no longer process your personal data for such purposes.?
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6.4. Right to restriction of processing?

You have the rights to require us to stop processing your personal data in certain circumstances. We will suspend the processing of your personal data for a certain period of time upon your request. This right does not prevent us from continuing to store your personal data; we will inform you prior to the restriction is lifted.?
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6.5. Right to restriction of automated individual decision making?

We may evaluate certain personal aspects to analyze and predict activities by automated means. You have the rights not to be subject to a decision based solely on automated means (including profiling).?
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6.6. Right to erasure?

You have the rights to request us to erase your personal data in the following circumstances:?
  1. You believe that it is no longer necessary for us to hold your personal data.?
  2. We are processing your personal data on the basis of your consent and you wish to withdraw your consent and there is no other ground under which we can process such data.?
  3. We are processing your personal data on the basis of our legitimate interest and you object to such processing.?
  4. You no longer wish us to use your personal data for marketing and promotional purposes.?
  5. You believe that your personal data is being unlawfully processed by us.?
We may not able to erase your personal data to the extent processing is necessary to service requirements and the right to erasure shall not be applied in accordance with applicable data protection laws/regulations, such as travel information has its statutory retention period; or the necessary information for handling compensation, litigation or non-litigation cases.


6.7. Right to data portability?

You have the rights to request us to provide you with your personal data in a structured, commonly used and machine-readable format, and a right to have such data transmitted directly to another party where technically feasible.


6.8 Opt-out or unsubscribe from marketing

Subject to the scope of your consent, we will use your personal data to provide promotion and personalized service information. If you do not want to receive our marketing messages, you may withdraw your consent at any time pursuant to this article, and change the relevant features in your Dynasty Flyer Service by clicking "Account Profile" > "eDM Subscribe/Unsubscribe", or use the "Unsubscribe" feature in the email we sends, or Contact Us either online or by phone.?
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In addition, please be advised that if you choose to unsubscribe or opt out of marketing, we will still send you communications about your travel with us and any other services that we provide to you related to your travel arrangement. If you are a Dynasty member, you will also continue receive membership privileges and obligations, account summary and updates to our services.


6.9. Rights of the deceased

In the event of the death of a natural person, if you are a Chinese resident and as a close relatives of the deceased of our passenger, for their own lawful and legitimate interests, you may exercise the rights to access, copy, correct and delete the relevant personal data of the deceased, unless the deceased had otherwise arranged prior to his/her death. If you wish to exercise the said rights on behalf of the deceased, please provide proof of your identity and the deceased's identity, as well as proof of the relationship, such as death (presumption) certificate of the deceased.

7. Data protection of minors

7.1. Here are the age limits (calculating based on the boarding date) of passengers who book our flights through CAL website, App and travel agents:

  1. Infants (under than 2 years old): tickets for infants will not occupy a set are available for purchase. To book a seat for an infant who will occupy a seat, please contact our customer service center.
  2. Children between 2 and 11 years old: these children cannot travel alone without the company of over 18 years old passenger. If needed special service, please contact the nearby branch office of your residence for assistance. For detailed information of our worldwide branch offices, please find here. An unaccompanied minor we accept is any young passenger aged between 5 to 12 years old and not travelling with parents or guardians who are at least 18 years old on the same flight and class of travel. To apply for this service, parents or legal guardians must sign the "Consent & Release for Carriage of Unaccompanied Minors" and attached copies of their identity and proof of the relationship with the unaccompanied minors, such as household register or its copy.
  3. Teenagers between 12 and 17 years old: these teenage passengers can travel alone but need visa and other travel documents and notify the relevant branch offices. The other passengers who travel together shall not less than 12 years old.
  4. Passengers over 18 years old: can travel alone and are eligible to travel with children under 12 years old.


7.2. How we protect minors' personal data

Based on the nature of our business as an airline, we may collect personal information of minors from their parents or guardians when required by law (including but not limited to aviation, immigration or security regulations of various countries) or when necessary to provide transportation and other services. We will retain the personal information of minors as required by our business needs.
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We protect minors' personal data in accordance with applicable laws/regulations. Please be advised that we cannot distinguish the age of persons who access and use our website. If you are regarded as a minor (according to your local domestic law or other applicable laws), please be sure to read this Policy and Statement under the guidance of your parents or other guardians and obtain their consent before using our services or products.

For collecting minors' personal data with parental or guardian consent, we will only process or use these data when permitted by law, express consent of parents or other guardians, or necessary to protect the rights and interests of minors, and make sure to take appropriate security measures. If a minor (according to applicable laws) has provided us with his/her personal data without parental or guardian consent, the parent or guardian should contact us to remove the relevant personal data and unsubscribe the minor.

If we become aware that personal data has been collected from a person under a minor without parental or guardian consent, we will delete this personal data and terminate the minor's account, if that minor has an account.

8. Collection of IP address

An Internet Protocol address (IP address) is a numerical label assigned to each device participating in internet that uses the Internet Protocol for communication from service provider. We collect your IP address when you access our website, mobile services and App.?

We store this information to help us manage security, analyze how our website, mobile services and App interact with you.

9. Data analysis and automated decision-making

We and our affiliates or other business cooperation agencies will use the aforementioned data to include but not limited to transaction amount and travel itinerary to obtain specific information to observe customer behavior and may send this information to our service providers to provide better and more personalized transactions and services.

10. Updating your personal data

We need your assistance to ensure that your personal data is current, complete and accurate. Please kindly inform us of changes to your personal data. If you are a registered Dynasty Member, you may update your personal data at any time by logging on to your account.?

Your booking information or flight itinerary will be disclosed to the appropriate customs and immigration authorities as required by law. As such, your personal data is very important to ensure that personal data contained in your booking information or flight itinerary is current, completed and accurate. Therefore, we will request personal data updates from you from time to time.

11. Updates to the privacy policy and statement

We will amend this Policy and Statement from time to time, and the changes will be effective from the date of posting; and the updated version will replace the earlier versions. We will publish the updated Policy on www.jiayouyx.com?and App, and the date will be stamped so that you are aware of when the Policy was last updated.

12. Contact us

The contact information for the Personal Data Protection Officer of our company is as follows:

China Airlines Limited
Data Protection Officer/Personal Information Protection Officer
No.1 Hangzhan S. Rd. Dayuan Dist.
Taoyuan City, 33758 Taiwan
DPO@china-airlines.com

For any requirements or questions of your bookings, tickets or other services, you may Contact Us either online or by phone, our customer support will get you back soon.?If the data subject is a Dynasty member and wish to update his or her personal data or withdraw their consent, you may click "Account Profile" > "Update Personal Profile" or "Membership Account Deletion" to exercise your rights after logging in to "Dynasty Flyer Service".

13. Link to other websites

Our website contains links to other websites that are operated by third parties and under different privacy terms. When you leave our website and access other websites, please remain alert and read the privacy policy terms of other websites. We have no control over and provide no guarantee on the information submitted to these websites.

14. SkyTeam Alliance

China Airlines is a member of SkyTeam Alliance, a global network of airlines that process personal data to provide passengers with a more seamless travel experience. For more information, please read the SkyTeam Alliance Joint Privacy Notice.




This Policy and Statement is translated from Chinese and may be translated into other languages. In the event of any inconsistency between the Chinese version and the translated version of this Policy and Statement, the Chinese version shall prevail.
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